Refund Policies
REFUNDS
Refunds for purchases made from Heirloom Evolutions will be honored under the following conditions:
Standard Orders
If you are unhappy with your order, you may return your purchase within 7 days of purchase and receive a full refund once the item is received by Heirloom Evolution. This applies only to items that are not customized. Once an order is customized, it can not be refunded; however, if it is damaged in transit, we are happy to replace the item for you.
Customized Orders
If your item arrives damaged, we will refund your money or replace your purchase. Because we insure all packages shipped we may require photos of the damaged items and shipping materials.
Because we require all of our customers to approve designs prior to engraving, we can not refund personalized engraved orders for any reason other than damage to the item occurring during shipping or reasons covered by warranty.
Warranty
Heirloom Evolution guarantees working order of clocks and other mechanized purchases for up to 1 year from the time of purchase. If you have issues with your purchase, please do not hesitate to contact us and let us know about it. We want you to be happy with your purchase and we will work with you to find a solution.
Please contact Kevin or Julia at upcycleheirloom@gmail.com
Refunds for purchases made from Heirloom Evolutions will be honored under the following conditions:
Standard Orders
If you are unhappy with your order, you may return your purchase within 7 days of purchase and receive a full refund once the item is received by Heirloom Evolution. This applies only to items that are not customized. Once an order is customized, it can not be refunded; however, if it is damaged in transit, we are happy to replace the item for you.
Customized Orders
If your item arrives damaged, we will refund your money or replace your purchase. Because we insure all packages shipped we may require photos of the damaged items and shipping materials.
Because we require all of our customers to approve designs prior to engraving, we can not refund personalized engraved orders for any reason other than damage to the item occurring during shipping or reasons covered by warranty.
Warranty
Heirloom Evolution guarantees working order of clocks and other mechanized purchases for up to 1 year from the time of purchase. If you have issues with your purchase, please do not hesitate to contact us and let us know about it. We want you to be happy with your purchase and we will work with you to find a solution.
Please contact Kevin or Julia at upcycleheirloom@gmail.com