All About Returns
All About Returns & Repairs
Returns are a rare event in our shop, but they do happen on occasion. Sometimes a pen just doesn’t suit your writing style or a clock doesn’t fit where you thought it might.
So what happens to these items?
It's important to note we only accept returned items that are sent back to us in excellent condition. Items that are damaged during the shipping process are replaced at no additional cost to the customer. Despite our best intentions and packing protocol, sometimes an item gets banged around during its journey: that's why we purchase insurance on all outgoing packages. It gives us peace of mind and allows us to guarantee your delivery.
Pens that are returned in excellent condition are given a thorough cleaning, tested for quality, given new ink, and re-entered into inventory. If a pen is returned due to malfunction or damage, it will be taken apart and repaired, cleaned thoroughly, and tested for quality. Once it passes inspection, it will be re-entered into inventory.
Clocks, cutting boards, and other wood items that are returned in excellent condition are given a thorough cleaning and tested for quality. Once it passes inspection it is re-entered into inventory. Clocks that are returned due to malfunction or damage are taken apart and repaired, cleaned thoroughly and tested for quality. Once it passes inspection, it will be re-entered into inventory.
Items damaged beyond repair are taken apart and raw materials are examined for quality. All pieces that can be used later are entered into material inventory and repurposed for other projects. Pieces that are damaged beyond excellent repair are discarded. We can’t always save everything, but it’s our goal to keep as many materials as possible out of our landfills.
It’s our mission to create beautiful handcrafted work that will live in your home for a lifetime and beyond. That also means a commitment to being responsible for the materials we use for *their* lifetime. So, it wouldn’t be unheard of for us to take scrap wood and turn it into sawdust that can be used as texture material or pigment for an acrylic piece. You may even see clock hands used as a decorative inlay on a charcuterie board. You just never know when, where, or how these pieces might be used again.